Define SLIs for every product and get unmatched support from our team in looking at the product specs. Drive key SLIs expected from the product, like throughput, latency, error rate, etc.
Prioritize SLOs with the product team, lay out a set of SLOs that the sustaining team understands, and expose the sustaining team to the SLAs with a roadmap to sync SLAs with SLOs.
Measure SLAs using key metrics, document SLAs that are tracked and measured by sustaining team, and do a root-cause analysis of hot spots in sustainability to improve the module.
With a career in tech spanning various markets, I've built and advised companies, valuing quality software. Zymr stands out with smart, efficient, and reliable delivery, making them an invaluable extension of my team. Located conveniently in California with development offices in India, they're a top choice for software needs.